Report Details This report proposes a new framework of KPIs for public electric vehicle charging infrastructure. Many existing metrics measure "technical health" of chargers or rely on negative customer surveys, but those dont always reflect real user experience. According to the authors, improving EV adoption depends heavily on real customer experience; from ease of start, reliability, smoothness of session and more factors that will be highlighted in the report. The report

The evolution of business-customer relationships has reached an important point where language matters as much as strategy. Organizations worldwide are facing a key question: What sets Customer Service (CS) apart from Customer Experience (CX), and why does this difference influence competitive advantage in today’s market? Though often used interchangeably, Customer Service and Customer Experience represent fundamentally different ways of engaging with customers. Understanding